شروط الخدمة

NovaLink Supply Chain & Sourcing is the sourcing division of Foshan NovaLink International Trade Co., Ltd. (佛山市诺瓦联国际贸易有限公司), a trading company registered in Foshan, Guangdong, China, under Unified Social Credit Code 91440605MAEUW0U800 ("NovaLink", "we", "us", "our").

You can verify our registration on China's national enterprise registry (gsxt.gov.cn). Our contact email is contact@foshannovalink.com.

These Terms govern the services we provide to you (the "client", "you"). By sending us a request or signing a Proforma Invoice, you accept these Terms. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

NovaLink acts as your representative (agent) in China for the services you order. We are not the manufacturer of the goods and we do not become a party to your purchase contract with the factory. Where we source or manage an order, the factory's quote is shown to you in full and our fee is a separate, visible line.

You remain the buyer of the goods and keep control of the supplier relationship. We do not take title to or possession of the goods except where expressly agreed in writing for a specific shipment.

We offer, individually or combined: sourcing & negotiation, supplier verification, factory audit, sample support, quality-control inspections, freight (sea, air, rail, express), export agency & consolidation, DDP door delivery, a full-package service, and the Import Strategy Session.

The exact scope, deliverables and price of each mission are defined in your quote and confirmed on your Proforma Invoice before any work starts. We may decline or suspend a mission that we reasonably consider unlawful, non-compliant, or outside our scope.

Estimates, indicative prices and figures shown by any online tool are for guidance only and are not binding. Only the Proforma Invoice is final: what you sign is what you pay. Every cost is listed line by line and confirmed with you before signature.

A quote may be revised before signature if the product, quantities, specifications, destination, HS classification, declared value or documents you provide change or turn out to be incomplete or incorrect.

Our published service prices are starting prices ("from"); the final figure is confirmed on your Proforma. All figures are in US dollars unless your Proforma states otherwise. Taxes, where applicable, are added.

The sourcing commission is graduated (marginal) and computed on the EX-Works product value only — never on freight, never on duties: 8% on the first $10,000 (minimum $300), 5% on the portion between $10,000 and $50,000, and 3.5% on the portion above $50,000. Each rate applies only to its own slice, so the total commission always increases with order value. It is due at Proforma signature and applies only when NovaLink sources or manages your order.

Freight is charged at cost from real carrier quotes; our handling fee is a separate, disclosed line. Product value, freight and duties are third-party costs passed through and are not NovaLink's service fees. If you bring your own supplier, no sourcing commission applies — you pay only for the services you book.

Missions under $700 (for example a supplier verification, a single inspection, a sample pack, or the Import Strategy Session) are invoiced first and paid upfront by secure payment link or card.

Larger missions follow your Proforma Invoice: typically a 30% deposit at signature and a 70% balance. When quality control is part of the mission, the balance is due after the inspection report reaches you.

We receive USD and EUR by international SWIFT transfer. Bank details are issued only on your Proforma Invoice or an approved payment link. Every NovaLink payment instruction must match the company invoice or approved payment link; if anything differs, verify it with NovaLink on WhatsApp before paying. We are not responsible for funds sent to any account that does not match an instruction we issued.

Work starts once payment has cleared. Sums not paid when due may carry interest at 1.5% per month (or the maximum permitted by law, if lower) and we may suspend work until payment is received.

Inspections use acceptance sampling under ISO 2859-1 / ANSI Z1.4 at General Inspection Level II, with the AQL agreed in writing before the visit. The method examines a statistical sample, not every unit, and is not infallible.

A report states our findings on the inspected sample at the time of the visit only; it does not extend to the whole lot and is not a warranty that every unit conforms. You approve the checklist and the AQL, and the pass/fail decision and any next step (rework, sorting, renegotiation) remain yours. We are not liable for defects outside the inspected sample or arising after the visit, nor for the supplier's performance.

The Incoterm for each shipment is stated on your Proforma and determines where risk and cost pass to you. Transit times are indicative and depend on carrier, season and routing.

Under DDP, duties and taxes are included in one fixed all-in total. That total is fixed once confirmed on your Proforma, based on the product details, declared value, HS code and documents you provide; if those are incorrect or incomplete, a revised quote may be required before shipment. All customs values are declared according to the signed Proforma and compliant shipping documents.

You are responsible for the accuracy of the product information, specifications, HS classification and declared value you provide, and for ensuring the goods may lawfully be imported into the destination country. NovaLink operates through regulated, sanctions-compliant channels and will not handle prohibited, counterfeit or sanctioned goods.

Cargo insurance is not included in our prices. We can arrange marine or transport insurance on request, at your cost; otherwise we recommend that you insure the goods. In the absence of cover you arrange or instruct, risk in the goods sits with the party identified by the Incoterm on your Proforma.

Where a deadline is confirmed on your Proforma for a supplier verification or an inspection report and NovaLink misses it, the related service fee is refunded — excluding supplier-access delays, incomplete information, client changes, force majeure, or delays outside NovaLink's control.

The $99 Import Strategy Session is credited 100% toward any mission signed within 90 days. Supplier Verification (from $199) is credited toward a sourcing mission within 90 days.

You must notify us in writing of any claim within 30 days of the date you discover, or ought reasonably to have discovered, the facts giving rise to it; failing that, the claim is waived. In any event, no claim or action may be brought more than 9 months after the delivery, the report, or the event to which it relates.

You agree to provide accurate and complete product information, specifications, HS classification, declared value and documents; to comply with the import, export, customs, tax and product regulations of the destination country; to ensure the goods are lawful and not subject to sanctions or import prohibitions; and to verify every payment instruction as set out in section 6.

You will defend, indemnify and hold NovaLink harmless against any claim, loss, fine, duty, penalty or expense arising out of: (a) the goods; (b) any inaccurate, incomplete or unlawful information, specification, classification, valuation or instruction you provide; or (c) your breach of these Terms or of any applicable law.

We provide our services with reasonable skill and care. We are not liable for the acts, defaults or insolvency of factories, carriers, customs authorities, banks or other third parties, nor for matters outside our reasonable control.

Our total aggregate liability to you for all claims arising out of or in connection with a mission — whether in contract, tort (including negligence), or otherwise — is limited to the total service fees you actually paid to NovaLink for that specific mission. This cap does not apply to product value, freight or duties, which are third-party costs passed through.

In no event are we liable for indirect, special, incidental, punitive or consequential losses, or for loss of profit, revenue, business, goodwill, anticipated savings, data or opportunity, even if we were advised of the possibility.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under the applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

We keep your product information, specifications and supplier details confidential and use them only to deliver your mission. Reports, shortlists, recaps and documents we prepare are provided for your use; you keep the rights in the materials, designs and trademarks you provide to us, and you confirm you are entitled to use them.

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural events, fire, flood, strikes, war, terrorism, sanctions, epidemics or pandemics, government or customs action, and port, carrier or utility disruption.

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute arising out of or in connection with these Terms, including any question about their existence, validity or termination, will be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the notice of arbitration is submitted. The seat of arbitration is Hong Kong, the tribunal is a sole arbitrator, and the language is English. The award is final and binding on both parties and enforceable in any court of competent jurisdiction.

Nothing in this section prevents NovaLink from applying to any competent court for interim or injunctive relief, or for recovery of undisputed sums due.

If any provision is held unenforceable, the rest remain in force. Our failure to enforce a right is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor of our business. These Terms, together with your Proforma, are the entire agreement between us for the relevant mission.

We may update these Terms; the version in force is the one published here when you place a request. For any question about these Terms, contact contact@foshannovalink.com.